1 LESSON (2 hours):

Understand the nature and main features of risk within the insurance environment.

2 LESSON (2 hours):

Know how to apply the main features of risk and risk management to a given set of circumstances.

3 LESSON (2 hours):

Understand the main features of insurance.

4 LESSON (2 hours):

Know the structure and main features of the insurance market.

5 LESSON (2 hours):

Understand contract and agency.

6 LESSON (2 hours):

Understand insurable interest and its place in insurance.

7 LESSON (2 hours):

Exam.

8 LESSON (2 hours):

Understand the principle of utmost good faith/good faith.

9 LESSON (2 hours):

Understand the doctrine of proximate cause and its application to non-complex claims.

10 LESSON (2 hours):

Understand the principle of indemnity and how this is applied to contracts of insurance.

11 LESSON (2 hours):

Understand the principles of contribution and subrogation.

12 LESSON (2 hours):

Understand the main regulatory and legal requirements applicable to the transaction of insurance business.

13 LESSON (2 hours):

Understand consumer protection and dispute resolution.

14 LESSON (2 hours):

Know the main methods of preventing, handling and resolving consumer complaints.

15 LESSON (2 hours):

Understand the CII Code of Ethics and be able to apply the principles to non-complex scenarios.

16 LESSON (2 hours):

Exam and Review.